CONTACT: +92 335 3387766
Frequently Asked Questions
What is Box2pk?
Box2pk provides you with warehouse addresses in the USA, UK, and Turkey. These addresses allow you to shop from any store in these countries. Your parcels are delivered to our warehouse in that country, and from there we process and ship them to our Karachi hub, after which they are delivered to your doorstep anywhere in Pakistan.
Are there package weight, volume and value limitations?
Yes. Our courier service accepts packages up to 68 kg. Anything above this will be shipped via freight at the best available rate. For dimensions, additional handling or oversize fees may apply if any side is over 40 inches, or if the total dimensions exceed 105/130 inches as grid. For value, each item must have a minimum declared value of $1. You may declare a higher amount, and we recommend using a fair, accurate value to avoid customs issues.
What items are not allowed?
How do I calculate my shipping charges in advance?
We recommend using the Box2pk Cost Calculator to estimate your international shipping charges before placing an order with any merchant. Please keep in mind that the amount shown is only an estimate and not a final guaranteed cost. The exact charges can only be determined once we receive your package, as we do not know the actual size and weight in advance, and most merchant websites do not provide this information.
Do you offer package consolidation?
Yes, we do provide consolidation. When you receive multiple packages, we combine them and forward them under one order number, which helps you save on shipping costs and makes the delivery process easier.
Do you charge any membership fee?
No, we do not have any membership fees. Simply sign up, get your free shipping addresses, and start shopping your favorite brands.
Do you offer free storage?
Yes, we offer 15 days of free storage.
What is a suite number?
A suite number is a required part of our warehouse address. You must include it in the address so your package can be processed smoothly.
When I place an order online, how should I write my US, UK and Turkey addresses?
Simply copy the address provided to you and use it during checkout. On the second address line, enter the suite number. For more guidance, please feel free to contact us.
What payment methods are available for paying shipping costs?
We accept online bank transfers and Cash on Delivery (COD) for shipping cost payments.
What if my package is lost or damaged?
If your package is lost or damaged due to a carrier mistake, we will file a claim with the carrier and issue a refund once it is approved. The claim process usually takes 15–25 days. For lost packages, a purchase invoice is required for value verification. For damaged packages, we require photos of the inner and outer box with the shipping label and the damaged product, and the consignee must also report the issue to the local carrier. Please note that if the product is damaged but the outer box shows no signs of damage, the claim cannot be accepted.
Can the Merchant describe the goods as a gift to avoid Duties and Taxes?
No. It is illegal for you and for merchants to describe the goods as ‘a gift’ to avoid duties and taxes.
